FlowCEL offers annual service contracts as well as one-off service and repair visits.

Why choose FlowCEL to service your flow cytometer?

  • Experienced engineers - Our seven highly skilled and experienced engineers are also flow cytometrists, each with experience of working in or managing a UK core or CRO facility. We understand the importance of keeping your Flow Cytometer running.
  • Fast response - We offer direct contact with each of our engineers by telephone or email to minimise delay in receiving instrument support, avoiding downtime and disruption. Engineers are based throughout the UK. Guaranteed response times are available. 
  • Cost-effective - Low overheads allow us to provide excellent value, comprehensive, customer-focused service and support nationwide.
  • Availabilty of parts - Our maintenance kits are assembled at our facility in Cambridgeshire. We have a large stock of spares to help you keep your equipment running longer.

Service Levels

We offer three levels of service contract to suit every need and budget. 

  • Premium Level - Unlimited emergency callouts plus two preventative maintenance visits per year. All labour, parts and travel included. Guaranteed response time. 
  • Value Level - Two emergency callouts plus two preventative maintenance visits per year. Additional call outs subject to a fixed excess charge. All labour, parts and travel included. 
  • PMI Level - Two Preventative Maintenance visits per year, with maintenance kits, labour and travel costs included.

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