Service

Contract

We offer three main levels of service contract on analysers and sorters: 

  • Premium - covers all labour, parts and travel for unlimited callouts, includes two preventative maintenance calls per year
  • Value - covers all labour, parts and travel for TWO callouts per year plus two preventative maintenance calls per year.  Any callouts after the first two are subject to a flat-rate “excess” for each incident (an incident may involve more than one visit, the excess charge covers multiple visits per incident)
  • PMI - covers two preventative maintenance visits per year, including travel, labour and PM parts - any repair parts required outside of those included in the kit will be chargeable.


Non-Contract, Time and Materials

We charge an hourly rate for travel and labour, parts are charged for at our prevailing rate - please ask for a quote using our contact form or by email, including your location, email adress and phone number (optional)

© Cytometric Engineering Ltd, 2014